This Credit Guide is designed to assist you in deciding whether to use the services we offer. It contains important information about who we are, the services we provide, how we are paid, and what to do if you have a complaint.
Credit representative details
- Adviser name: Adam Jenkins
- Credit Representative Number: 573250
- AFCA Membership Number: 116817
- MFAA Membership Number: 548664
- Business name: Numbers & Sense (Numbers & Sense Pty Ltd, ABN 83 663 638 015)
- Address: Suite 4, Level 2, 24 Marcus Clarke Street, Canberra ACT 2601
- Email: adam@numbersandsense.com.au
- Phone: +61 424 115 689
Credit licence details
- Australian Credit Licence holder: Yellow Brick Road Aggregation Pty Ltd
- ACN: 128 708 109
- Australian Credit Licence Number: 390261
- AFCA membership: 44626
- Address: Level 11, 1 Chifley Square, Sydney NSW 2000
- Phone: 1300 730 050
Services we provide
We will provide you with information on a range of lenders and products. Once you have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.
Our associations and relationships
All our credit representatives are accredited with, and aggregate through, Yellow Brick Road Aggregation Pty Limited (Australian Credit Licence 390261), which is a wholly owned subsidiary of Yellow Brick Road Group Limited. Yellow Brick Road Aggregation Pty Limited sources finance from a panel of lenders.
The six lenders with whom Yellow Brick Road Aggregation Pty Limited conducts the most business are:
- Commonwealth Bank
- Bankwest
- St George
- ANZ
- Westpac
- ING
Our Best Interests Duty (BID) obligations to you
Since 1 January 2021, the best interests duty (BID) has been enshrined in law, requiring mortgage brokers to act in the best interests of the consumer when providing credit assistance. The law requires us to:
- act in the best interests of the consumer when providing credit assistance;
- give priority to consumers where a conflict of interest is identified when providing credit assistance; and
- not accept conflicted remuneration.
Our responsible lending obligations to you
We are obliged to ensure that any loan, or principal increase to a loan, we help you to obtain — or any lease we help you enter — is not unsuitable for you. To decide this, the law requires us to:
- make reasonable enquiries about your requirements and objectives;
- make reasonable enquiries about your financial situation; and
- take reasonable steps to verify that financial situation.
Credit will be unsuitable for you if, at the time of the assessment, it is likely that you could not repay it (or could only repay it with substantial hardship), or the credit will not meet your requirements or objectives. For this reason, it is important that the information you provide is accurate, complete and up to date.
We will provide you with a copy of our preliminary assessment of your application if you ask within seven years of when we provided assistance to you. If we arrange a loan for you to purchase or refinance real estate, you must make your own enquiries about the value of the real estate and its potential for future growth.
Our fees and charges
Generally, no fees or charges are payable by you to us for our credit assistance. In some instances, a fee for service may be required; details of any such fees will be set out in a Credit Quote.
You may be charged a lender’s application fee, valuation fees and other fees associated with the loan. These fees are not charged by us and will be disclosed to you prior to submission of the credit application. If a valuation is conducted and you ultimately choose not to proceed with the loan, you may be liable for the valuation fees.
Commissions
We may receive commissions from the lenders and lessors who provide finance for you. These fees are not payable by you. When we provide you with credit assistance, you may ask us for a reasonable estimate of the commission likely to be received, directly or indirectly, by Yellow Brick Road Aggregation Pty Ltd and its credit representatives, and how it is calculated.
From time to time, we may receive financial or non-financial benefits from Yellow Brick Road Aggregation Pty Ltd, lenders, lessors or others. Some or all of a commission received by Yellow Brick Road Aggregation Pty Ltd may be paid to our credit representatives.
Referral commissions and referral fees
Yellow Brick Road Aggregation Pty Limited may pay commissions to our credit representatives for referring you to its Diversification Partners. Referral commissions may be a percentage of the professional fees charged by the Diversification Partner. These fees are not payable by you.
We may also pay a referral fee (commission) for third-party referrals — for example, from a real estate agent or solicitor. This fee is not payable by you and will be disclosed in the Credit Proposal Disclosure Document or equivalent. On request, you may obtain a reasonable estimate of the amount of any such commission and how it is calculated.
If you have a complaint — Internal Dispute Resolution
If you are unhappy with our services, please contact our Complaints Manager first:
- Yellow Brick Road Aggregation Pty Ltd — Complaints Manager
- Telephone: 1300 730 050
- Email: vownet@vow.com.au
- Post: Level 11, 1 Chifley Square, Sydney NSW 2000
- Website: aggregation.ybr.com.au
We will endeavour to resolve your complaint quickly and fairly.
External Dispute Resolution — Australian Financial Complaints Authority (AFCA)
If your complaint has not been resolved to your satisfaction, you may contact the Australian Financial Complaints Authority (AFCA), an independent dispute resolution scheme for financial services complaints:
- Telephone: 1800 931 678
- Email: info@afca.org.au
- Post: GPO Box 3, Melbourne VIC 3001
- Website: www.afca.org.au
Things you should know
You should ensure that you have approved finance, in writing from the lender, before entering a binding contract to purchase. It is important you understand your legal obligations under the loan and the financial consequences; if you have any concerns, obtain independent legal and financial advice before entering into a loan contract.
We do not make any promises about the value or future prospects of any property you finance with us — you should always rely on your own enquiries. Before you accept your loan offer, read the credit contract carefully so you understand the full details of the loan.
We represent lenders and have obligations to them, in particular not to provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery or other illegal activity. Yellow Brick Road Aggregation Pty Ltd is required to have adequate arrangements in place to ensure you are not disadvantaged by any conflict of interest.